Privacy Policy

1. Introduction

SoftSpace World ("we", "our" or "us") operates a real-estate platform intended to help users explore property opportunities and connect with property owners, vendors, dealers and renters.

This policy applies to information collected through our website, account registration, property listings, enquiries, communications and related services.

Please read this policy carefully to understand our information practices.

2. Information We Collect

Depending on how you use our platform, we may collect:

• Account information: Name, email address, mobile number, login credentials and account type when you register.
• Property information: Property address or location, images, rental or sale price, property description, amenities and other details you submit for a listing.
• Enquiry and communication information: Messages, contact requests, preferences and information you provide when communicating with property owners, dealers or renters through the platform.
• Technical information: IP address, browser type, device information, pages visited, access times and diagnostic logs, where collected by our systems.
• Support information: Details you provide when contacting us for assistance, reporting an issue or submitting feedback.

Please do not submit passwords, payment card details, identity documents or other sensitive information unless the relevant feature specifically requires it and appropriate safeguards are provided.

3. How We Use Your Information

We may use collected information to:

• Create and manage user accounts.
• Publish and manage property listings submitted by users.
• Facilitate property enquiries and communications.
• Respond to customer support requests.
• Maintain website functionality, safety and performance.
• Detect fraud, spam, unauthorized access and misuse.
• Send service-related messages and important updates.
• Meet applicable legal and regulatory obligations.
• Improve our services, where permitted by law.

We will process information for purposes that are disclosed to you, reasonably expected from your use of the platform, or otherwise permitted by applicable law.

4. Property Listings and Public Information

If you submit a property listing, information such as property images, location, description, price and listing contact details may be displayed to visitors or other users, depending on the features and visibility settings available on the platform.

You are responsible for ensuring that you have the right to upload property images and other listing material, and that your listing information is accurate and lawful.

Do not include personal information in a public listing unless you intend it to be visible to others. Information shared directly with another user may also be handled by that user independently.

5. When We Share Information

We do not treat account information as public by default. We may disclose relevant information in circumstances such as:

• Platform users: To facilitate an enquiry or interaction you initiate, or to display information included in a public property listing.
• Service providers: To hosting, security, communication, analytics or technical support providers that help us operate the platform, where applicable.
• Legal requirements: Where disclosure is required by applicable law, a valid legal process or a competent authority.
• Safety and protection: Where reasonably necessary to investigate fraud, protect users, enforce our terms or protect legal rights.
• Business changes: In connection with a merger, restructuring, acquisition or transfer of business, subject to applicable legal requirements.

We do not sell personal information as a standalone data product. Any other sharing will be handled in accordance with applicable law and, where required, your consent.

6. Cookies and Similar Technologies

Our website may use cookies, session identifiers and similar technologies to support login sessions, remember preferences, maintain security and understand website performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect login, navigation or other website functionality.

If analytics or advertising technologies are enabled, their use should be described in accordance with the actual services deployed on the website and applicable consent requirements.

7. Data Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration or disclosure.

No website, network transmission or electronic storage method can be guaranteed to be completely secure. Users should protect their login credentials and notify us if they suspect unauthorized use of their accounts.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain accounts and listings, resolve disputes, enforce agreements, maintain security and comply with applicable legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected and any legal requirements that apply. Where appropriate, information may be deleted or anonymized when no longer needed.

9. Your Choices and Privacy Rights

Subject to applicable law and the nature of our services, you may be able to:

• Request access to personal information associated with your account.
• Request correction of inaccurate or incomplete information.
• Update your account details and property listing information.
• Request deletion of eligible information or closure of your account.
• Withdraw consent where processing is based on consent.
• Raise a privacy concern or submit a data-related request.

Some information may need to be retained where required by law or necessary for legitimate security, dispute-resolution or recordkeeping purposes. We may need to verify your identity before responding to a request.

10. Children's Privacy

Our property-related services are not intended for children to use independently where they are not legally permitted to do so. We do not knowingly collect children's personal information in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Those third parties may have their own privacy policies and practices. We are not responsible for the privacy practices of external websites that we do not control.

We encourage you to review the applicable privacy policy before providing information to a third party.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, technology, operational practices or legal obligations. When we update it, we will revise the effective date shown on this page.

Where required by law, we will provide additional notice or obtain consent for material changes.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact SoftSpace World using the details below.